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Placing Orders

When should I order?

All orders should be placed at least 1 week in advance. Rush orders will be an additional fee. For custom cake orders we suggest contacting us at least a week in advance. Wedding Cakes should be ordered at least 2 months in advance.

Deposits

To secure and confirm your order, we require a 50% deposit. We are flexible, so let us know if you would like to set up a specific deposit date.

Alcohol

Orders that include alcohol must be placed by someone 21+. WE WILL NOT PROVIDE ALCOHOL TO MINORS.

What is fondant?

Fondant is sugar-based with a candy like taste/texture. It can be used to cover an entire cake or for designs.

Vegan Options?

We offer vegan (eggless) cakes with all of our flavor options on our menu. If you aren’t sure, feel free to ask. 

Tier vs. Layer

Layer cakes consist of stacked sponges with filling between them, forming one single-level cake. Tiered cakes, often used for weddings, which feature multiple separate cakes stacked vertically, typically with the largest at the bottom and smallest on top.

Refrigeration

Cakes should be refrigerated until needed.

To keep you order in the best quality, please ask about refrigeration requirements for each item 

Delivery

We deliver within the Capital Region for an additional fee starting at $15.

Cancellations

All orders must be cancelled 48 hours before the date of the order, to receive a full refund. After the 48 hours, we do not offer refunds. Amount will be held as a credit for future orders.

Refunds

We want all of our customers to be happy with their purchases. Since all of our products are homemade by real people, sometimes mistakes can happen. If there is an issue with your order at pickup/delivery, we will do all we can to fix it. We do not offer refunds on products. We may work with you on a credit or product replacement. Please notify us about the issue within 3hrs of receiving the product. We also request that you provide enough detail to address the issue.

Are the decorations edible?

Unless you specifically order edible decorations, DO NOT assume that the decorations can be consumed.

Buttercream vs. Whipped Frosting

Buttercream is a rich, stable, and sweet frosting made from butter and sugar, ideal for intricate piping, structures, and warmer environments. Whipped frosting (cream) is light, airy, and less sweet, made by whipping heavy cream,. Though unstable in the heat, it is better for simple, refrigerated, and refreshing cakes. 

Summer Orders

The summer heat is highly avoidable during outdoor events. Please keep in mind that we can do our best to help your treats/cakes lasts a little longer... but they are not heat proof and will melt.

The Bakeory

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